Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 08, 2017 - 00:00 CEST
Scheduled
## new features
- update ticket interface (update values of a ticket and add or change the seat and area for a ticket)
- set support hours for facebook messenger when your team is available or set an away message if your team is not available for some time
- customers have the option to open a support ticket via facebook messenger
- added notifications for support team member of facebook messenger page if support ticket is opened
## improvements
- update language of customer on container import
- slightly improved performance for container import
- switch facebook pages for facebook integration and keep the menu, subscription channels, texts and so on for new page
- flag facebook messenger users as unavailable if they blocked the bot or deleted the conversation
- improved conversation flows for the messenger bot
## bug fixes
- fixed a bug when removing a team member from an organization